Thank You GPT uses the Sunshine Conversations API to monitor your active messaging tickets. 

Things to consider:

      • You must have a Zendesk Suite Pro or higher account to use this feature.
      • You need to be signed in as a Zendesk admin to complete the setup.

Activate Sunshine Conversations API and create an Authorization Token

  1. Create your API Key
    1. Admin Center → Apps and integrations → Conversations API
    2. Select Create API.
    3. Write a name for the key, ie. Key for Relay
    4. Select Next.
    5. Save the App ID, Key ID, and Secret key to a notepad.
  2. Create a secure Authorization Token
    1. Go to this Sunco token generator
    2. Input your saved key ID and Secret Key
    3. Select Generate Token
    4. Save the provided token. 
  3. Save Settings:
    1. After generating the token, enter the App ID and the token in the popup window.
    2. Click Save.

 

In addition, to ensure full coverage of messaging tickets, consider activating this Zendesk Ticket Setting option: